Terms and conditions
These terms and conditions (“Agreement”) set forth the general terms and conditions of your use of the swensoniq.com website (“Website” or “Service”) and any of its related products and services (collectively, “Services”). This Agreement is legally binding between you (“User”, “you” or “your”) and Swensoniq (“Swensoniq”, “we”, “us” or “our”). If you are entering into this Agreement on behalf of a business or other legal entity, you represent that you have the authority to bind such entity to this Agreement, in which case the terms “User”, “you” or “your” shall refer to such entity. If you do not have such authority, or if you do not agree with the terms of this Agreement, you must not accept this Agreement and may not access and use the Website and Services. By accessing and using the Website and Services, you acknowledge that you have read, understood, and agree to be bound by the terms of this Agreement. You acknowledge that this Agreement is a contract between you and Swensoniq, even though it is electronic and is not physically signed by you, and it governs your use of the Website and Services.
Accounts and membership.
You must be at least 18 years of age to use the Website and Services. By using the Website and Services and by agreeing to this Agreement you warrant and represent that you are at least 18 years of age.
If you create an account on the Website, you are responsible for maintaining the security of your account and you are fully responsible for all activities that occur under the account and any other actions taken in connection with it. We may, but have no obligation to, monitor and review new accounts before you may sign in and start using the Services. Providing false contact information of any kind may result in the termination of your account. You must immediately notify us of any unauthorized uses of your account or any other breaches of security. We will not be liable for any acts or omissions by you, including any damages of any kind incurred as a result of such acts or omissions. We may suspend, disable, or delete your account (or any part thereof) if we determine that you have violated any provision of this Agreement or that your conduct or content would tend to damage our reputation and goodwill. If we delete your account for the foregoing reasons, you may not re-register for our Services. We may block your email address and Internet protocol address to prevent further registration.
Links to other resources.
Although the Website and Services may link to other resources (such as websites, mobile applications, etc.), we are not, directly or indirectly, implying any approval, association, sponsorship, endorsement, or affiliation with any linked resource, unless specifically stated herein. We are not responsible for examining or evaluating, and we do not warrant the offerings of, any businesses or individuals or the content of their resources. We do not assume any responsibility or liability for the actions, products, services, and content of any other third parties. You should carefully review the legal statements and other conditions of use of any resource which you access through a link on the Website. Your linking to any other off-site resources is at your own risk.
Prohibited uses.
In addition to other terms as set forth in the Agreement, you are prohibited from using the Website and Services or Content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Website and Services, third party products and services, or the Internet; (h) to spam, phish, pharm, pretext, spider, crawl, or scrape; (i) for any obscene or immoral purpose; or (j) to interfere with or circumvent the security features of the Website and Services, third party products and services, or the Internet. We reserve the right to terminate your use of the Website and Services for violating any of the prohibited uses.
Changes and amendments.
We reserve the right to modify this Agreement or its terms related to the Website and Services at any time at our discretion. When we do, we will revise the updated date at the bottom of this page. We may also provide notice to you in other ways at our discretion, such as through the contact information you have provided.
An updated version of this Agreement will be effective immediately upon the posting of the revised Agreement unless otherwise specified. Your continued use of the Website and Services after the effective date of the revised Agreement (or such other act specified at that time) will constitute your consent to those changes.
Regardless of which country an order is placed from, the law of Sweden shall apply to all use of the Service, including any and all purchases made from Swensoniq on the platform.
All orders are digitally processed. When placing an order, the Customer accepts that the information needed to process the order is passed to a third party credit institution for processing of payment. The Customer also accepts that his/her contact information is collected and stored by Swensoniq, at all times subject to Swensoniq’s Privacy Policy. Specifically, Swensoniq may use Customer’s contact information to e-mail the Customer product specific updates and information and to provide support for the product.
Delivery.
Products purchased from Swensoniq are delivered digitally to the e-mail address provided by the Customer at the time of purchase. Delivery will be made as soon as the payment has been electronically processed and is subject to the Customer’s acceptance of the terms of Swensoniq’s End User License Agreement. Please know that delivery may be delayed for various reasons, some which are completely out of Swensoniq’s control, and that no guarantees about delivery times are given by Swensoniq. Swensoniq reserves the right to make improvements or minor changes at any time to the delivery processes.
Delivery of any products purchased from the Service are subject to payment first. No orders will be processed unless paid for. Acceptable payment methods are clarified within the purchase process and include certain credit and debit cards as well as the use of other payment methods such as PayPal.
Warranties.
The Customer acknowledges and agrees that his/her use of the Service and any product or content downloaded or otherwise obtained through the use of the Service as well as the Service itself, is made at the Customer’s sole risk and that the Service is provided “as is” and “as available” without warranties of any kind, either expressed or implied, including any implied warranties, terms and conditions of merchantability, satisfactory quality, fitness for a particular purpose and non-infringement, to the maximum extent permitted by applicable law.
The Customer’s use of the Service and any product or content downloaded or otherwise obtained through the use of the Service is made at the Customer’s own discretion and risk and the Customer is solely responsible for any damage to his/her person or property, such as computer system, mobile device or other device, or loss of data which may result from such use.
Refund / Cancellation Policy
Since we provide non-tangible, irrevocable goods, we do not issue refunds for digital products once the order is confirmed and product is sent. Please note that we offer digital products, not services, so there is no way to close access to the files that you’ve already received.
The Consumer Rights Act gives you rights to claim against the seller if your digital download is faulty. As a seller, we can issue a refund if there is a technical problem and we can't help you to resolve the matter or if there was a misrepresentation in the product description. In those cases the refund period is 60 days from the moment of the purchase.
We consider a technical problem to be one of the following:
Non-delivery of the product: due to some mailing issues of your e-mail provider or your own mail server, you might not receive a delivery email from us. In this case, we recommend contacting us for assistance.
Major defects: although all the products are thoroughly tested before release, unexpected errors may occur. Such issues must be reported directly to our technical support.
Product not-as-described: such issues must be reported to our technical support within 14 days from the date of the purchase. Clear evidence must be provided proving that the purchased product is not as it is described on the product description page. Complaints which are based merely on the customer's false expectations or wishes are not honored.
Please kindly note that we do not bear any responsibility and therefore we do not satisfy any refund/return/exchange requests based on incompatibility of our products with some third-party software that is not specified in our products' descriptions.
However, as a customer you are responsible for understanding this upon purchasing any item at our site. There is no obligation to provide a refund or credit in the following situations:
You change your mind about an item;
You bought an item by mistake;
You do not have sufficient expertise to use an item;
Acceptance of these terms
You acknowledge that you have read this Agreement and agree to all its terms and conditions. By accessing and using the Website and Services you agree to be bound by this Agreement. If you do not agree to abide by the terms of this Agreement, you are not authorized to access or use the Website and Services. This policy has partly been created with the help of the terms and conditions generator (https://www.websitepolicies.com/terms-and-conditions-generator).
Contacting us
If you have any questions, concerns, or complaints regarding this Agreement, we encourage you to contact us using the details below:
https://www.swensoniq.com/site/contact
This document was last updated on April 23, 2024
